Returns & Exchanges

Return Policy

We accept returns of unopened and undamaged products initiated within 32 days of delivery. Refunds can be initiated by emailing us at: TheAmbrosianPantry@gmail.com. Refunds will be issued to the credit card used for the purchase, cover the costs of the items only, and do not include shipping fees or return label generation. Refunds may take 2-3 days for us to process after we receive the returned items and another week to 10 days for charges to be properly reflected with your bank.

Damaged Items
We are happy to replace or issue credit card refunds for items that are damaged in transit.

Opened Items
We do not accept returns for opened items.

Shipping Addresses & Delivery Responsibilities
We provide automatic order tracking with each of our shipped orders.

Our carriers assume liability upon receiving packages from us. If you encounter issues with delivery, you should aim to reach out to the provided carrier first.

Upon delivery, recipients assume liability for their orders. In order to ensure a safe and proper delivery, customers are responsible for having items delivered to secure temperature controlled locations, monitoring their tracking confirmations, and picking packages up promptly upon delivery, 

Customers and gift purchasers are responsible for providing a complete and accurate shipping address that can receive packages from major parcel carriers. Some rural, remote, private-road, PO Box, and limited-access addresses may not be serviceable by every carrier. An address being recognized as valid by an address-verification system does not guarantee that every carrier will deliver to that location.

If a destination has carrier restrictions, limited delivery service, unusual access requirements, or other special delivery circumstances, those restrictions must be disclosed to us before shipment.

Disclosure of a delivery restriction does not constitute our acceptance of responsibility for accommodating it. Any special carrier, routing, pickup, or delivery arrangement must be expressly agreed to by The Ambrosian Pantry before shipment.

We reserve the right to select the carrier and shipping service used for each order and may or may not require signatures for delivery depending on various criteria such as Shippo designating a delivery area as an "at risk" location.

Delivery Delays, Returns & Reshipments

The Ambrosian Pantry is not responsible for delivery failures, delays, returns, holds, redirections, or additional costs resulting from circumstances outside our control, including:

  • an address that cannot receive delivery from the carrier selected;
  • carrier or geographic service restrictions;
  • inaccurate or incomplete shipping information;
  • undisclosed or unconfirmed special delivery requirements;
  • recipient unavailability or refusal;
  • failure to retrieve a package following a delivery attempt or carrier hold; or
  • other conditions at the delivery destination that prevent normal delivery.

If a shipment must be redirected, returned, or reshipped for one of these reasons, additional shipping charges and, when necessary, the cost of replacement merchandise are the purchaser’s responsibility.

If an error made by The Ambrosian Pantry causes a shipment to be sent incorrectly, we will make it right.

Temperature-Sensitive Products

Chocolate and certain other products may be affected by heat. During warm weather, we may use insulation, ice packs, adjusted shipping schedules, or other protective measures when appropriate.

Our packaging is designed to protect temperature-sensitive merchandise during its reasonably anticipated journey. It cannot provide indefinite temperature control following carrier delays, failed delivery attempts, address problems, carrier holds, or packages awaiting pickup.

The Ambrosian Pantry is not responsible for melting, spoilage, or other deterioration resulting from delivery circumstances outside our control, including an inability of the destination to receive the carrier selected or a package not being promptly received or retrieved.

Carrier Problems

If a shipment appears to have been lost or damaged by the carrier while being transported to an otherwise serviceable address, please contact us. We may assist with investigating the shipment or pursuing an available carrier claim.

Provided Carriers

We ship using USPS, FedEx, or UPS ground services depending on the destination, order contents, weather, anticipated transit time, and other shipping considerations.

We offer a standard ground shipping charge of $12 on orders up to $75, $15 on orders from $75.01 to $175, and free ground shipping on orders above $175.

Orders generally process for shipment within 1–2 days of receipt. Ground shipments can generally be expected to arrive within approximately five days of shipment, although carrier transit times are estimates and are not guaranteed.

We currently ship only to customers located within the continental United States.